Reporting & insights
A report an operator can read in five minutes and act on the same day
Sample dashboard
Riverbend Grill — brand view
Rolling 12 weeks
| Location | Score | 12-week |
|---|---|---|
| Riverbend — Downtown | 94 | +3 |
| Riverbend — Northgate | 88 | +1 |
| Riverbend — Airport | 81 | -2 |
| Riverbend — Westfield | 76 | -5 |
Illustrative figures. Live dashboards carry your locations, your scoring weights and your visit history.
Six parts, in the order a busy manager needs them
The score, and how it was reached
A 0–100 location index with each dimension shown separately, so a strong service score never hides a cleanliness failure.
The visit narrative
A short, factual account of the visit in time order: arrival, greeting, order, delivery, check-back, payment, farewell.
Evidence
Itemised receipt, timings, and the photographs or details your program requires, attached to the questions they answer.
Recognition
Named credit for the crew members who delivered, because praise that reaches the right person is the cheapest way to make a standard stick.
Coaching notes
The misses, attributed to a role and a moment, written as something a manager can say in a pre-shift meeting.
The trend
This location against its own history and against the brand, so you can tell a bad night from a bad pattern.
What arrives, when it arrives and in what format
| Deliverable | When | Format |
|---|---|---|
| Individual survey report | Scored on submission, released after review | Dashboard, PDF |
| Location scorecard | Updated with every reviewed survey | Dashboard |
| Weekly brand roll-up | Every Monday | Dashboard, email summary |
| Monthly trend pack | Within 5 working days of month end | PDF, CSV export |
| Quarterly business review | Each quarter, with your program lead | Live session, slides |
CSV export and API access to your own visit data are available on request.
One dataset, four different jobs to be done
Owner or brand lead
Brand index, market comparison and the two or three systemic issues worth a program change rather than a conversation.
Regional or district manager
Location ranking, trend direction and the locations that need a visit this week — with the evidence to justify the trip.
General manager
Their own scorecard, the coaching notes by role and the recognition list for the crew that delivered.
Franchisee
Their location against the system standard, with the same questionnaire and evidence rules applied to everyone.
The cadence does the work
- 01
Read the two lines that matter
Every report leads with the largest gap and the strongest win. Managers who only have five minutes start there.
- 02
Assign it to a shift and a role
Coaching notes are written against a role and a moment, so the fix is a pre-shift conversation rather than a memo.
- 03
Re-survey and verify
The next scheduled visit measures whether the fix held. Trends, not single scores, are what your reviews should use.
Data handling
- Client data is separated by program and access is limited to named users on your account.
- A participant's identity is never disclosed to the location they surveyed.
- Reports are retained for the length of your program plus your chosen archive period.
- Exports are yours: program data leaves with you if a program ends.
See it with your own data
We will walk you through a live dashboard on the demo call.
Bring a location that frustrates you and a standard that keeps slipping. We will show you what the report would say and how the score is built.
Or email hello@guestsignals.com. We reply to every enquiry within one business day.